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Effective Date: 31 August 2026
These official Terms of Service are legally binding agreements established between you as the user or customer, and PAWPY KISSES PET SUPPLIES & SERVICES PTE. LTD., the registered operator of the e-commerce platform www.pawpypet.com. By accessing, browsing, creating an account, or completing any transaction on our website, you fully acknowledge that you have read, understood, and unconditionally agreed to abide by all clauses outlined in these terms. If you do not agree with any provision in this Terms of Service, you are not permitted to use our website services or place any orders on our platform. For any inquiries related to these terms, you may contact our official support team through the following verified channels: registered business address at 238 Balestier Road, #01-01, Urban Heritage, Singapore 329701, official contact number +65 67320448, and dedicated service email luvren@pawpypet.com. Our customer service team, all of whom are long-time passionate pet lovers, will respond to all valid inquiries within 24 working hours during our service operating hours from 9:00 AM to 6:00 PM Singapore local time, Monday to Friday, excluding official public holidays of Singapore.
www.pawpypet.com is a specialized e-commerce platform dedicated to curating and selling premium pet grooming tools and practical pet care accessories. Our product catalog covers 255+ carefully selected items including gentle pet grooming brushes, functional deshedding gloves, leak-proof portable pet travel water bottles, and other pet-friendly daily care essentials. Every product listed on our platform has undergone strict real-pet testing by our team to confirm it is gentle and safe for all common pet coat types and sensitive pet skin, designed to turn every at-home pet care and grooming session into a warm, memorable bonding moment between you and your furry companions.
All services we provide on the platform include but are not limited to: product browsing, user account management, online ordering and secure payment processing, order logistics tracking, after-sales return and exchange support, regular new product updates, and exclusive member benefit programs. We reserve the right to modify, suspend, or partially adjust any of our platform services at any time for reasons including but not limited to system maintenance, service upgrade, policy compliance, or unexpected safety incidents, and we will post a 7-day advance notification on the homepage of www.pawpypet.com before implementing any major service adjustments that will impact normal user shopping experiences.
To complete full checkout and access exclusive member benefits on our platform, you may choose to create a personal user account. You confirm that you are at least 18 years of age when registering an account, or you are a minor above 13 years old who completes the account registration and shopping activities under the full supervision and consent of your legal guardian. When creating your account, you must provide true, accurate, complete and up-to-date personal information including your full name, valid contact email address, correct delivery address and available contact phone number. We strictly prohibit the creation of fake accounts, impersonation of other individuals or entities, or the use of stolen personal information to register accounts on our platform.
You are fully responsible for maintaining the confidentiality of your account login credentials, including your account password, and you will be held fully liable for all activities, operations and orders that take place under your account. If you detect any unauthorized use of your account, or any other security breach related to your account information, you must notify our support team immediately. We will not be responsible for any loss or damage caused by your failure to properly protect your account login information. We reserve the right to permanently suspend or terminate your account access at any time if we determine that you have violated any clause in these Terms of Service, engaged in fraudulent shopping activities, or performed actions that harm the legitimate rights and interests of our platform or other customers.
When you submit an order on www.pawpypet.com, you confirm that all information you provide for the order, including recipient name, contact information, delivery address and product selection, is 100% accurate and complete. After you complete the payment successfully, our system will automatically send an order confirmation email to your registered email address, which serves as the official receipt for your transaction. All product prices displayed on our platform are denominated in Euros unless otherwise explicitly marked, and all prices do not include applicable import duties, local consumption taxes or extra logistics handling fees that may be charged by your local destination region, except for the cases that are explicitly stated to have free shipping benefits.
We make every possible effort to ensure that all product information, pricing descriptions and stock status displayed on our website are accurate, but due to unforeseen circumstances, occasional human errors or system technical failures may lead to incorrect pricing information, inaccurate stock status marks, or wrong product parameter descriptions. If we find that the price of the product in your confirmed order has a significant error that deviates far from the normal market value of the product before we dispatch your order, we reserve the right to notify you, cancel the order with a full refund of the amount you paid, and reconfirm the correct product price with you before you decide whether to place the new order. We will never unilaterally modify the price of your confirmed paid order without notifying you in advance and getting your explicit consent.
All payment methods supported on our platform are processed through secure, certified third-party payment service providers. Your payment information including credit card details will not be stored on our local server, and we will strictly follow global personal data protection regulations to protect the security of your transaction information. You confirm that you have the legal right to use the selected payment method when completing the payment for your order, and all payment behaviors you perform on our platform comply with the laws and regulations of your country or region of residence.
All content published on www.pawpypet.com, including but not limited to product images, video demonstrations, text descriptions, website layout design, logo marks, brand graphics, website code, new product design drafts, and all public content on our official pages, is the exclusive intellectual property of PAWPY KISSES PET SUPPLIES & SERVICES PTE. LTD.. These contents are protected by international copyright laws, trademark regulations and other relevant intellectual property protection treaties.
Without obtaining our explicit written authorization in advance, no user or third party is permitted to copy, reproduce, modify, distribute, publicly display, upload to other third-party platforms for commercial use, or create derivative works based on any of our intellectual property content. You may not use any of our registered trademarks, brand logos, or official product promotional materials for any commercial marketing, advertising or resale related activities without our prior written approval. Any unauthorized infringement of our intellectual property rights will constitute a serious violation of these terms, and we reserve the right to pursue corresponding legal liabilities and claim full compensation for all losses caused by such infringement.
When you use the services on our platform, you agree that you will not engage in any of the following prohibited activities:
Once we confirm that you have engaged in any of the above prohibited activities, we have the right to immediately restrict your account shopping permissions, suspend ongoing order processing, permanently ban your access to the platform, and reserve the right to pursue legal compensation for all losses caused by your improper activities.
Our website may occasionally contain links to third-party external web pages, including but not limited to our cooperative logistics provider official tracking pages, social media platform official accounts, or partners’ official websites that provide value-added services. These third-party linked websites are not operated or controlled by PAWPY KISSES PET SUPPLIES & SERVICES PTE. LTD., and we do not take any responsibility for the privacy policies, service content, operation rules or product quality of these external third-party websites. We recommend that you carefully read the corresponding terms of service and privacy policy of the third-party website you visit through the links on our platform, and your access and use of these external third-party services will be completely at your own risk.
Within the maximum scope permitted by applicable laws, PAWPY KISSES PET SUPPLIES & SERVICES PTE. LTD. shall not be liable for any indirect, incidental, special consequential or punitive damages, including but not limited to loss of economic profits, interruption of business activities, loss of data and other economic losses arising from your use of our platform services or purchased products, beyond the total actual amount you have paid for the corresponding order.
We do not guarantee that the operation of our website service will be completely uninterrupted, 100% error-free, or completely free from virus or malicious program attacks. We will make all reasonable efforts to ensure the security and stability of the platform operation, but we are not liable for any service interruption, system failure or data loss caused by uncontrollable factors including but not limited to network communication failures, natural disaster events, hacker attacks, official government regulatory actions.
All our pet grooming products are tested to be safe for normal use, but we will not be liable for any accidental pet injury or adverse reaction caused by improper operation, wrong usage methods, or long-term violent misuse of the product not in accordance with the product’s official usage instructions. We explicitly remind all customers to read the product usage guide carefully before using the grooming tools, and supervise the usage process to ensure full safety for your pets.
We reserve the right to update, adjust and modify these Terms of Service at any time according to the needs of business development, changes in relevant regulatory policies and service optimization requirements. When we make modifications to these terms, we will post the updated version on the dedicated Terms of Service page of www.pawpypet.com, and update the effective date mark at the top of the page accordingly. The revised terms will officially take effect 7 working days after they are published on our website. Your continued access to our platform and placement of new orders after the revised terms take effect will be regarded as your full acceptance of all the modified clauses. If you do not agree with the updated terms, you should stop using our platform services immediately.
These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes, disagreements or claims arising from or related to these Terms of Service, your use of our platform services, or your transactions completed on www.pawpypet.com shall first be resolved through friendly negotiation between both parties. If the dispute cannot be resolved through friendly negotiation within 30 working days, both parties agree to submit the dispute to the exclusive jurisdiction of the competent courts located in Singapore.
These Terms of Service, together with our published Refund and Returns Policy, Shipping Policy, and Privacy Policy posted on www.pawpypet.com, constitute the entire legally binding agreement between you and PAWPY KISSES PET SUPPLIES & SERVICES PTE. LTD. regarding your use of our platform e-commerce services. These terms supersede all previous oral or written informal agreements, communications and commitments between you and our company related to the subject matter of this agreement. If any single clause in these terms is deemed invalid or unenforceable by the competent judicial authority, the remaining other clauses shall remain fully valid and enforceable, and will not be affected in any form by the invalidated clause.
If you have any questions, feedback or concerns about any content in these Terms of Service, please do not hesitate to contact our dedicated support team at luvren@pawpypet.com, and our team of pet care enthusiasts will provide you with detailed explanations and support as soon as possible.